Delayed baggage
Report delayed baggage
Can’t find your bag after arriving? Always report this online within 48 hours after your arrival. You can also declare delayed baggage at the baggage desk before leaving the airport. After creating a report, you’ll always receive a so-called Property Irregularity Report (PIR) with a file reference number. With this number, you can keep track of the status of your declaration.
Once your delayed baggage has arrived at the airport, the delivery service will contact you. After receiving your confirmation regarding the scheduled delivery time, the baggage will be delivered.
Reporting delayed baggage at the airport
Note that you currently cannot report your missing baggage online if you’re arriving at: Aberdeen, Birmingham, Bristol, Cardiff, Edinburgh, Glasgow, Humberside, Inverness, Leeds Bradford, London City, London Heathrow, Manchester, Newcastle, Norwich, Southampton or Teesside.
If you’re arriving at 1 of these destinations, please go to the baggage desk at the airport to report your missing bag. Fortunately, in 90% of the cases, we’re able to locate your baggage within 3 days!
Tracking delayed baggage
Already reported your delayed baggage? Starting from 24 hours after your declaration, you can check the status in the baggage tracking system using your last name and the file reference number.
Are you staying at multiple destinations during your trip? You can change your temporary address in the baggage tracking system.
In the rare case we haven’t located your bag within 21 days, please contact the KLM Customer Contact Centre. We’ll discuss the next steps with you, such as submitting a claim.
Frequently asked questions
Can’t find your bag after arriving? You can claim lost baggage at the airport by reporting it at the baggage desk before leaving the airport. In most cases, you can also report it online. Please do that within 48 hours after your arrival.
Once you file your report, you will get a reference number you can use to track the status of your claim. Fortunately, most baggage is found within 3 days!
In almost all cases (except the UK), you can report your delayed baggage online within 48 hours of arrival. Please have your booking code at hand. When filling in the form, you will read how to proceed next.
If this report does not work online, you can also see an agent upon arrival at the airport or call the KLM Customer Contact Centre.
You can find the status of your baggage via our online tracking information. Please have the reference number and the last name you used during the registration of your delayed baggage at hand.
If we haven’t been able to find your baggage after 21 days, please contact us to work out the next steps.
We don’t have a set amount. In the rare case we haven’t found your bag within 21 days, please contact the KLM Customer Contact Centre. We’ll discuss the next steps with you.
In case the delivery of your baggage is delayed, reasonable expenses for necessary so-called first needs will be reimbursed. Please keep the purchase receipts.
Yes, you can change the delivery address online. Please have the reference number and the last name you used during the registration of your delayed baggage at hand. To ensure the correct information is used to deliver your baggage, we kindly ask you to notify us as quickly as possible.
Most delayed baggage is found within 3 days! Once we locate your baggage, we’ll contact you to arrange delivery.
When you reported your delayed baggage, you could choose multiple options for returning. If you have selected ‘airport pick-up’ and received a message that the baggage has arrived, you can come to the airport to pick it up. Unfortunately, getting to the airport before receiving this message is not helpful.
Although your baggage is equipped with a tracking device, such as AirTag™ or SmartTag, we kindly ask you not to come to the airport. The tracking device may show it's at the airport, but your baggage may not be ready for pickup. Due to internal processes and customs procedures, it may take some time before your baggage becomes available for delivery or pickup, depending on the airport's options.
Rest assured, you will receive a notification when your baggage is ready for pickup or delivery. Please don't forget to activate the lost mode on your tracking device. If you have an AirTag™, you can share its location with us to help us in our search. Please also make sure to update your contact details. This will help us to reach you quickly if necessary.
If this report does not work online, you can also go to the counter in the baggage hall upon arrival at the airport or contact the KLM Customer Contact Centre.